Privacy Policy

This Privacy Policy explains how Arania Bali collects, uses and protects your personal data when you visit araniabali.com, contact us, or work with us on a project. We handle personal data in line with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP).

1. Who we are

Arania Bali (“Arania”, “we”, “us”) is a custom interior and exterior woodworking studio located at Jl. Poh Gading, Jimbaran, Kuta Selatan, Bali 80361, Indonesia. We are the controller of the personal data described in this policy.

2. Personal data we collect

Information you give us. When you use our contact form, message us on WhatsApp or Instagram, or become a client, we may collect:

• your full name, email address and phone number;
• your company or project name;
• the content of your message, project brief, drawings, specifications and site photos;
• billing details and delivery or installation addresses for confirmed projects.

Information collected automatically. When you visit our website, our server and security tools record technical data such as your IP address, browser type, device, pages visited and the date and time of your visit.

3. How we use your data

• to reply to your enquiry and prepare quotations;
• to design, produce, deliver and install your project and keep you informed along the way;
• to issue invoices and keep financial records;
• to protect our website against spam, abuse and security threats, and to keep it running well;
• to comply with our legal obligations.

We do not sell your personal data, and we do not use it for automated decision-making.

4. Our legal basis

We process personal data on the basis of your consent (for example, when you send us an enquiry), to take steps before and to perform a contract with you, to comply with legal obligations, and for our legitimate interest in keeping our website secure.

5. Cookies

Our website uses only cookies that are needed for it to work, stay secure and load quickly, set by WordPress, our security plugin and our caching system. We do not use advertising cookies. If we add analytics or marketing tools in the future, we will update this policy and ask for your consent where required. You can block or delete cookies in your browser settings, but some parts of the site may then not work properly.

6. Who we share data with

We share personal data only when necessary, with:

• service providers that host our website, deliver email and protect the site;
• delivery, installation and specialist partners involved in your project;
• government authorities, courts or regulators where the law requires it.

When you contact us through WhatsApp, Instagram or Google Maps, those platforms process your data under their own privacy policies.

7. Data stored outside Indonesia

Some of our service providers may store data on servers outside Indonesia. Where this happens, we take reasonable steps to ensure your data receives a level of protection consistent with Indonesian law.

8. How long we keep your data

We keep enquiry data for as long as needed to respond to you and follow up on a possible project. For clients, we keep project and invoice records for as long as required by Indonesian tax and accounting regulations. When data is no longer needed, we delete or anonymise it.

9. How we protect your data

We use reasonable technical and organisational measures to protect personal data, including an encrypted (HTTPS) connection, security monitoring and limited access to client information. No method of transmission over the internet is completely secure, but we work to protect your data and will act promptly if an incident occurs.

10. Your rights

Under Indonesian law you have the right to:

• obtain information about how we process your personal data and request a copy of it;
• correct or update inaccurate data;
• ask us to delete your data or stop processing it;
• withdraw your consent at any time;
• object to or ask us to restrict certain processing.

To use any of these rights, contact us using the details below. We will respond within the time required by law.

11. Children

Our services are intended for adults and businesses. We do not knowingly collect personal data from children.

12. Links to other websites

Our website links to third-party sites such as Instagram, WhatsApp and Google Maps. We are not responsible for how those sites handle your data.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date of the last update shown at the top.

14. Contact us

Arania Bali
Jl. Poh Gading, Jimbaran, Kuta Selatan, Bali 80361, Indonesia
WhatsApp: +62 811 3942 011
Or use our contact form.